CRCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of the information held and your rights. This policy outlines how we meet the obligations that are set in the Australian Privacy Principles in the Privacy Act 1988. These Principles set out how we handle personal information you provide as a user, parent or guardian of one of our services. CRCS employees, prospective employees and volunteers should also refer to the CRCS Privacy and Confidentiality policy. Collection of your personal information We may collect, hold, use and disclose information which can identify you where it is necessary to enable you access to our services. This personal information will generally include your name, address, telephone number and email address. We may also collect, use, hold and disclose some additional specific information, including health information, your race or ethnic origin, religious beliefs or affiliation or criminal record, known as sensitive information. We will not collect sensitive information about you without your express consent unless is required for you to access our service or is required by law We may collect your personal information:
This information will be used to:
If you do not provide the personal information requested, we may not be able to provide you with the support and services needed to assist you, or be able to refer you to other agencies and organisations for services to which you may otherwise be entitled. We do not disclose personal information about you for direct marketing purposes, however we will use your information, with your consent, to provide you with information about additional CRCS activities you may be eligible to access. We do not disclose personal information about you for direct marketing purposes.
Where possible, we will enable you to interact with us anonymously or by using a pseudonym. In these circumstances you will be given an identifier for our record keeping purposes, ie Mary Smith c/- CRCS. This identifier will not be disclosed unless required to fulfil CRCS obligations, to prevent a serious threat to a person’s health or safety, to report suspected unlawful activity or is required by law.
We will, on request, provide you with access to the personal information we hold about you. If you ask, we will take reasonable steps to correct your personal information if we consider it is incorrect, unless there is a law that allows or requires us not to. You can ask for access or correction by contacting us and we will respond within 14 days. If we refuse to give you access to, or correct your personal information, we will provide you with the reasons for the refusal in writing. You can also ask us to attach a statement to your records indicating that you believe the information is incorrect and why.
We take reasonable steps to ensure your personal information is accurate, complete and up to date whenever we collect or use it. As a minimum, records will be updated every 6 months.
Your personal information may be stored either in hard copy or electronic form in our files and/or IT systems. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We do this by ensuring that:
We destroy personal information in a secure manner when we no longer need it. Records that we no longer access but are required to be held by law are archived and held in a secure off-site location.
We may collect contact information (such as e-mail addresses) from you via our internet site. Unless you object, by using our internet site you consent to us using the personal information collected to monitor who is accessing the internet site or using services offered on the internet site. We utilise “cookies” which enable us to monitor traffic. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. We may preserve the content of any e-mail you send us if we believe we have a legal requirement to do so or are otherwise permitted to do so under the Privacy Act.
If you wish to provide us with feedback about how we have handled, gaining access to or correcting your personal information that is held by us, or wish to find out more about how we deal with personal information, please contact: Chief Executive Officer Capital Region Community Services PO Box 679 BELCONNEN ACT 2616 Phone: (02) 6264 0200 Email: firstname.lastname@example.org