Strategic Intent

The Capital Region Community Services Strategic Plan can be viewed or downloaded below.

Our Vision

Inclusive, connected communities within the Capital Region

Our Purpose

Empowering people to live their best life through:

  • Building and connecting communities;
  • Delivering relevant, person-centred services; and
  • Providing choice and opportunity

Our Values

Respect: we are considerate and thoughtful towards ourselves and others

Optimism: we are positive, resilient and flexible

Inclusion: we welcome diversity and celebrate difference

Ethics: we are ethical and transparent in our operations

Accountability: we are responsible and accountable for our actions

Innovation: we celebrate and incorporate creativity in all of our services


Our Goals

Goal: Engage and connect with communities across the Capital Region

  • Develop and implement a community engagement strategy to ensure we listen, consult and respond to the things that matter
  • Expand our organisational footprint within the Capital Region to connect people and communities to the services that will empower them to live their best life.

Goal: Provide high-quality services, placing people and the community at the heart of everything we do

  • Meet and exceed our quality standards and implement organisational quality certification
  • Seek regular feedback from our participants, families, the community and other stakeholders to ensure we have exceeded their expectations.


Goal: Be inclusive, responsible and exceptional as an organisation and an employer

  • Review and consult to continually improve how we communicate, document, design services, promote and celebrate diversity for our employees, our participants and our communities
  • Further our actions and commitment to sustainability through improved policies, processes, systems and decision-making
  • Review our expectations of conduct and ethics and make improvements to our organisational policies, procedure and employment practices to ensure our values and culture are of the highest standards.


Goal: Strengthen our innovative and collaborative capacity to achieve greater social impact

  • Build on our culture of innovation and collaboration
  • Implement a framework to strengthen our innovative and collaborative capacity
  • Implement a social impact measurement framework to ensure we achieve our goal and our purpose.

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