Hi my name is Masia. I moved to Canberra in April 2014, joined Capital Region Community Services in July and there I found my community. My role as the NDIS Intake Coordinator makes me the first point of contact for participants and their families who are new to the NDIS. I provide information and support to help people to implement their plans. I show them how BCS can support them in achieving their goals. I like to say that the plan is paper and that we at BCS want to help make it real. I’m passionate about my job. I like people, I love to help and I’m a good listener. I ask participants what they want and need and how they would like us to support them. Based on our conversations, I arrange quality coordination of support services. I prepare all the NDIS service agreements on behalf of BCS. If you have an NDIS related question, ask me!
Hi my name is John. I’ve been working at the Capital Region Community Services for over ten years and I joined the NDIS team in November 2016. My background is in community mental health and education. As a support coordinator, my main task is to help NDIS participants realise their goals through their plan. This is done collaboratively with the participant, other stakeholders and all relevant service providers. My job is also to make the participant aware of all the possibilities available to them from their plan – some of which may not have been discussed in their original meeting with their NDIS planner. My current role, apart from doing NDIS coordination, is coordinating the Day to Day Living program – which is a community based mental health program. I facilitate the drop-in sessions at the Southern Cross Stadium in Tuggeranong, run different mental health groups, and organise mental health excursions to destinations including Kosciuszko and the south coast.
Hi, my name is Alison. I joined the Capital Region Community Services NDIS team in November 2016. I’ve worked in the community sector for the past 15 years in various capacities. I’ve developed a wealth of knowledge and experience throughout my professional and personal life which helps me to navigate the NDIS and support participants to implement their NDIS plans and work toward their goals. As a Support Coordinator, I have experience working with adults and children who live with disabilities, including exceptionally complex participants who require high-level support to implement and maintain supports. I am skilled in engaging with a range of stakeholders and implementing supports at all levels, this can include but not limited to the NDIS, Local Government Services, housing, and health/mental health services. I have the skills to manage integrated responses to support the participants I work with. My primary function is to support participants understand their plans, connect with providers, and implement supports that support their needs. I assist participants with the NDIS review process and supporting them to build their capacity to live their lives the way they want. I can support my participants to find activities and supports that meet the goals in their plans, assist with making referrals to suitable providers, and negotiate their support for them. I provide support to link with NDIS and mainstream supports as required. I also provide information and advice to the families of participants to help ensure that the funding in each plan is being used to its full capacity. Some people require a little support and others require more. I ensure that I provide the level of support that a person needs to fully implement their plan in a timely manner.
Hi, my name is Rachel. I have been employed by Capital Region Community Services since October 2013. I liaise with service providers for different types of services and the delivery of supports for NDIS participants. I work closely with participants, their guardians, and agencies to ensure all services are running appropriately for the participant. I prepare, obtain and attend plan reviews with participants and their guardians to assist in receiving a well-funded NDIS package to support their disability needs. I am also the NDIS Program Coordinator and Intake Officer. This role allows me to coordinate and support my NDIS team as well as onboard new NDIS Support Coordination participants to Capital Region Community Service.
Hi, my name is Kerryn. I joined CRCS in January 2021, after moving from a similar role in another community services organisation. I was working across several programs but moved to CRCS so I was able to concentrate on NDIS support coordination which I very much enjoy. Other than the usual mandatory hospitality stint, I have worked exclusively with people who have disabilities. I was a Disability Support Worker for 12 years so I have a vast amount of experience in assisting people with disabilities to live their best life. I help NDIS participants to get the most out of their plan, working closely alongside families and informal supports and in collaboration with other organisations and providers to get the best results for my participants. I am all-inclusive and particularly enjoy working with LGBTIQ+ and gender-diverse NDIS participants and I am a strong ally for the rainbow community.