Participant Rights and Responsibilities

Participants Rights at BCS

At BCS, you have the right to:

  • privacy and confidentiality of your information – please see our privacy policy for more information
  • be treated with respect, integrity, optimism, inclusion and stewardship by our employees and have your human rights upheld
  • provide feedback about your service or the conduct of our employees (either positive or negative) without fear of victimisation or loss of service
  • prompt responses to enquiries and complaints about the services you access, including the manner in which they are being provided
  • an advocate
  • have your abilities, contribution and competence valued by BCS and our employees
  • be involved in deciding and choosing the services that best meet your needs
  • be given information to enable you to make informed choices about your service
  • expect that Capital Region Community Services will consult with you about any permanent changes to your service
  • be given a written plan of the services you will receive from Capital Region Community Services
  • receive service that takes into account your lifestyle, cultural, linguistic and religious background and preferences
  • expect confidential management of your personal information
  • receive services that help you take part in social activities and community life as you choose wherever possible
  • have documents such as service agreements or participant handbooks explained to you if applicable to your service

Photo rights

Participants Responsibilities at BCS

As our participant we ask you to:

  • respect the rights of employees and other individuals to be safe and free from harassment, violence or abuse
  • care for your own health and wellbeing as much as you are able
  • provide us with information that will help us better meet your needs
  • inform BCS of any changes you feel we should know about to better meet your needs
  • be aware that our employees are only authorised to perform the duties agreed to with you in accordance with Service Agreements and/or our organisational requirements
  • provide BCS with feedback about the service you are receiving. We will provide you with a form to complete or call us if you wish. You can also provide this feedback as part of your service review
  • pay any agreed amount for the services provided by BCS
  • to treat other people who access our services and programs with courtesy, respect and dignity and in accordance with the ACT Human Rights Act

Stay up-to-date with the latest updates and news to your inbox

CRCS programs and services have been affected by the ACT Government's lockdown announcement. Click 'Learn More' for further information.
This is default text for notification bar