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What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative to provide a person-centered support system that gives people with disability choice and control over the services and supports they need.

The NDIS focuses on removing many barriers that are faced by people living with disability and their families and carers. CRCS provides certain NDIS supports as a registered provider to all agency (portal), plan and self-managed participants; and other supports as an unregistered provider to plan and self-managed participants only in compliance with NDIA rules.  CRCS actively advocates and works to support positive inclusion for all people in our community.

Your Goals, Your Way

CRCS is committed to providing the highest quality of service and flexibility to meet individual needs. As an NDIS service provider, CRCS works with people to achieve their goals by:

  • Coordinating your supports – not sure where to start with the NDIS? We can help you put a plan into action, from application to finding the right support for you,
  • Providing greater flexibility, choice and control – you choose the services that are tailored to meet your needs,
  • Increasing participation in your community – through your selected services you will meet new people and try new things,
  • Understanding and respecting your individuality.

Meet the Capital Region Community Services NDIS team here

Support Coordination (NDIS Org ID: 4050001779)

CRCS is registered to provide Support Coordination supports and therefore are able to assist people to have the right supports and services in place. Our experienced coordination staff turn NDIS plans into action. CRCS can coordinate supports and services from multiple providers to ensure that each individual has the most appropriate suite of supports.


Capacity Building (NDIS Org ID: 4050001779)

CRCS is registered to provide certain capacity-building supports to help people set and achieve specific goals. The type of support provided can vary greatly from one person to the next. For example developing your decision making, planning and budgeting skills.


Transport (via separate quote arrangements)

CRCS can assist Plan and Self-managed participants with general transport through our Transport team.


Important information about our NDIS Services

Service Agreements

Arrangements for services CRCS offers as a registered provider are captured in a Service Agreement.  Service Agreements with CRCS are a key source of information as they provide information about your agreed supports; responsibilities of CRCS, you and your Delegate; payment arrangements including GST; cancellations; privacy; changes to your Service Agreement; and how to provide feedback and raise concerns.


Temporary Transformation Payment (TTP)

The NDIA replaced the Temporary Support for Overheads with a Temporary Transformation Payment (TTP) in the NDIS Price Guide (Price Guide). As a result of this change, providers can charge a higher support price limit for certain supports providing they meet the TTP requirements set out by the NDIA in the NDIS Price Guide. Capital Region Community Services meets these requirements and therefore applies the TTP charge rates, per the current NDIS Support Catalogue, to certain support categories.  This is clearly indicated in our Service Agreement with you by the inclusion of the letter “T” after the support item number. You can read more about the support items and the TTP price list in the NDIS Price Guide and NDIS Support Catalogue.


CRCS Terms and Conditions of Business for NDIA Participants

A copy of CRCS Terms and Conditions of Business for NDIS Participants is appended to all NDIS participants’ Service Agreements for transparency during the Service Agreement process. The most recent version of the Terms and Conditions document is available upon request or can be viewed/downloaded here.


CRCS NDIS Contacts

Please contact our NDIS Intake Team on 6264 0200 or email ndis@crcs.com.au  

  • to add supports to your Service Agreement
  • to increase the frequency of your current supports
  • to advise of any changes to your NDIS Plan eg Plan review and/or new Plan


Please contact our Transport Team on 6278 8124 or email transport@crcs.com.au  

  • for enquiries about general transport services (plan/self-managed participants only)


Please contact our friendly Reception Team on 6264 0200 or email contact@crcs.com.au  

  • to let us know if you are not able to come to a session or want to cancel a service  (cancellation fees may apply)
  • to update your address or other information about you
  • to update information about your emergency contacts, trusted person (legal delegate), plan manager or other contacts
  • to obtain information about any of the services CRCS offers including handbooks


  • Time

    Office hours 9am-5pm

  • LocationBelconnen Community Centre
    Swanson Court, Belconnen
  • How to register

    We would welcome the opportunity to meet with you and co-design a personalised suite of services to meet your goals…your way. To access any of our services through your NDIS package, please contact the CRCS NDIS Intake Coordinator on the details below.

  • For more informationPhone: 02 6264 0200
    Email: ndis@crcs.com.au

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